Senior Sales (In-flight Retail &...
Nile Air -
Heliopolis, Cairo
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Job Description
- Develop and implement a commercial strategy for inflight retail (duty-free and non-duty-free products).
- Benchmark and study global airline best practices to create a competitive model.
- Identify and onboard suppliers, both local and international, aligned with route demographics.
- Establish procurement relationships with FMCG, luxury goods, perfume, electronics, and local product suppliers at each destination.
- Negotiate revenue-share models, consignment deals, and exclusivity agreements.
- Ensure product quality, customs clearance, and onboard logistics.
- Work with IT and e-commerce to create a pre-order and inflight sales portal (via website, mobile app, and IFE system).
- Coordinate with cabin crew operations for inflight display, service, and stock handling.
- Implement POS and inventory management systems onboard
- Define pricing strategy and promotional campaigns.
- Analyze sales performance by route, product, and load factor.
- Collaborate with marketing for seasonal promotions (e.g., Ramadan, Christmas, summer).
- Recruit and train a dedicated inflight sales support team.
- Build training manuals for cabin crew for upselling techniques and system usage.
- Set up SOPs for product handling, stock reconciliation, and loss prevention
Job Requirements
- Bachelor’s degree in Business, Commerce, Marketing, or Aviation Management.
- 5–8 years of experience in inflight sales, travel retail, or airline ancillary services.
- Experience in vendor negotiations and airline operational processes.
- Knowledge of customs regulations for duty-free goods.
- Previous experience with airline or airport duty-free operations.
- Strong network with local product suppliers across different regions.
- Familiarity with onboard payment solutions and POS systems (e.g., Omnevo, Retail inMotion).
- Multilingual skills are an asset due to coordination across countries.
- Strong commercial acumen with data-driven decision-making.