E-Learning Operation Manager.

The E-Learning Operations Manager ensures the smooth execution of digital learning programs by managing technical infrastructure, vendor relationships, and day-to-day e-learning operations. This role focuses on logistics, system efficiency, and process optimization rather than content creation (unlike an E-Learning Manager).

Key Responsibilities

1. E-Learning Systems & Infrastructure Management

• Oversee the Learning Management System (LMS) deployment, maintenance, and upgrades.
• Ensure SCORM/xAPI compliance and troubleshoot technical issues.
• Manage integrations with HRIS (e.g., SAP SuccessFactors, Oracle HCM) and other tools.
• Monitor server performance, uptime, and cybersecurity for e-learning platforms.

2. Vendor & Resource Coordination

• Liaise with third-party e-learning vendors (Coursera, Udemy, LinkedIn Learning).
• Negotiate contracts with LMS providers, content developers, and tech support.
• Manage budgets for licenses, software, and training tools.

3. Process Optimization & Reporting

• Develop standard operating procedures (SOPs) for e-learning deployment.
• Track learner analytics, completion rates, and ROI using LMS dashboards.
• Generate reports for stakeholders on training effectiveness.

4. Team & Stakeholder Collaboration

• Work with IT teams to ensure smooth LMS functionality.
• Support trainers and instructional designers with technical backend needs.
• Coordinate with HR and department heads to align training with business goals.

5. Compliance & Accessibility

• Ensure e-learning materials meet accessibility standards (WCAG, ADA).
• Maintain records for audits and regulatory compliance (e.g., ISO, OSHA).