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Job Description
Job Description:
- 1. Receiving customer complaint via Mail and call.
- 2. Making first troubleshooting on customer connection.
- 3. Solving customer Trouble Tickets as FCR.
- 4. Escalating Trouble Tickets which were not solved as FCR to concerned team.
- 5. Following and escalating in the delayed and breached Trouble Tickets.
- 6. Periodic meeting to visit VIP customers to discuss and solve any problems.
- 7. Generating periodic reports for customers.
- 8. Working to escalate the repeated problems to finalize it permanently.
- 9. Following and finalizing KA customers problems.
Job Requirements
Qualifications - External
QUALIFICATIONS_ESSENTIAL
- 1. B.Sc degree in Communication Engineering or BA in Computers and Information
- 2. Up-to-Date with new technical solutions & concepts across the market
- 3. Communication, Presentation and Analytical skills
- 4. Good Knowledge in networking solutions and services.
QUALIFICATIONS_DESIRABLE
- Working on Huawei , Cisco Routers and DSLAMs
Call center background skills
EXPERIENCE_DESIRABLE
- Previous experience within ISP Providers 0-3 Years.
CERTIFICATIONS_ESSENTIAL
- CCNA
- Cisco Routing Certificate
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