Customer Care Specialist

About Bypa-ss

Bypa-ss is an Egyptian startup digitalizing Healthcare Information. Working with care providers and digital health companies to deliver best quality of care for their patients with complete transparency and dedication. Our current main product is called HealthTag, check it out at https://www.htag.health/

We offer attractive work packages with a hybrid of remote and office work, and we have a dynamic and fun team that is growing fast as we are expanding our scope and reach.

Responsibilities:

• Build sustainable relationships and trust with customers
• Manage outbound and inbound calls and messages in a timely manner.
• Follow communication scripts when handling frequent topics.
• Handle and solve all inquiries, requests, and complaints received via all available channels within the predetermined SLAs.
• Escalate problems and provide relevant feedback to the right channels.
• Keep records of all conversations in our customer care database sheets.
• Engage customers by going the extra mile.
• Identify customers' needs, clarify information, research every issue and provide solutions/alternatives.
• Manage digital sales requests and follow up the delivery orders.
• Onboarding our customers on the mobile app and supporting their journey.
• Support as 'voice of customer' in different projects/squads with different teams when required.