Trainer

Trainer  
 
Job description  

Main responsibility of the trainer is to guide the new users as well as current customers of Syrve on how to use Syrve and rollout of end-user training for the Syrve users. He/she will guide in the selection and application of appropriate training mediums; including on-site trainings, e-trainings and remote webinar sessions via zoom or teams. He/she will also support the design of dynamic learning materials tailored for Syrve customers and partners and conduct employee training assessments to help inform materials design and teaching methods. Trainer as main expert of entire software must know Syrve in and out and understand restaurant requirements  
 Trainer Responsibilities and Duties 

Follow the training plan 

Share training plan with customers before training 

Follow the SOP for trainers 

Provide a training to the customers on site and remotely 

Sign off training materials 

Share manuals with customers 

Design training curriculum and modifications to enhance effectiveness. 

Get customer complaints and refer them to related departments and to the manager 

Conduct error walkthroughs with customer remotely and on site 

Open cases in CRM, Pyrus and document customer issues.  

Procure client sign off when needed. 

Support clients in Telegram and Whatsapp or via phone calls 

Close cases in CRM, Pyrus when suitable. 

Check knowledgebase for solutions to customer issues and questions. 

Escalate issues to suitable department when suitable. 

Demand attention from company team members when customer is in emergency. 

Update customers on expected issue resolution time frame during training.  

Respond to customer queries on company product presentation to customers. 

Conduct independent continuing education on software updates