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Call Center Agent

e-finance
Smart Village, Giza
Posted 1 year ago
141Applicants for2 open positions
  • 114Viewed
  • 21In Consideration
  • 92Not Selected
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Job Details

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Job Description

Main Duties:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or e-mail.
  • Perform remote troubleshooting using diagnostic techniques to identify the root cause.
  •  Determine the best solution based on the issue and details provided by customers.
  • Direct unresolved issues to the next level of support personnel (IT functions).
  •  Record events and problems and their resolution in logs or the company’s service desk platform.

Job Requirements

  • Males ONLY are welcome to apply.
  • 1-3 Relevant years of experience.
  • Good Communications skills and ability to work within a team.
  • Good knowledge of Microsoft office.
  • Strong customer service experience.
  • Strong problem-solving and research skills.
  • Knowledge of commonly-used concepts, practices and procedures for end-user technical support.

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