Job Details
Experience Needed:
Career Level:
Education Level:
Gender:
Salary:
Job Categories:
Skills And Tools:
Job Description
Main Duties:
- Serve as the first point of contact for customers seeking technical assistance over the phone or e-mail.
- Perform remote troubleshooting using diagnostic techniques to identify the root cause.
- Determine the best solution based on the issue and details provided by customers.
- Direct unresolved issues to the next level of support personnel (IT functions).
- Record events and problems and their resolution in logs or the company’s service desk platform.
Job Requirements
- Males ONLY are welcome to apply.
- 1-3 Relevant years of experience.
- Good Communications skills and ability to work within a team.
- Good knowledge of Microsoft office.
- Strong customer service experience.
- Strong problem-solving and research skills.
- Knowledge of commonly-used concepts, practices and procedures for end-user technical support.