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Customer Support Specialist - Fluent English Speakers (Gaming EXP)

Concentrix
6th of October, Giza
Posted 3 years ago
119Applicants for25 open positions
  • 118Viewed
  • 119In Consideration
  • 0Not Selected
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Job Details

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Job Description

Due to client growth, we need English speakers to work in the technology industry. So, if your English language is (B2/C1), with previous Gaming experience... Come and join our Customer Service team!

Benefit from free transport, family medical insurance and ongoing career development opportunities at Concentrix!

  • As a Support Professional, you’ll be troubleshooting for Office 365 Cloud customers and helping them out with any problems or questions they may have about their software.
  • Using your expert knowledge, you’ll do whatever it takes to get to the bottom of the issue, making sure they get a first-class experience along the way.
  • Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
  • Deliver and exceed customer-specified service levels for handle time.
  • Learn, understand, retain and regularly update and demonstrate product/process knowledge.
  • Track, document and retrieve information in the call tracking database

Job Requirements

  • (B/C1) English level is a must.
  • Previous Gaming experience is a must.
  • Fluency in both written and speaking in the language.
  • Flexible with rotational shifts.
  • Skill in providing an exceptional customer experience.
  • Ability and willingness to provide pre-sales support. Ability to promote and sell products or services.
  • Able to speak with customers in a calm, enthusiastic and friendly tone of voice.

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