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Job Description
- Monitor social media platforms (e.g., Facebook, Twitter, Instagram) for comments, messages, and mentions related to the company or brand.
- Managing the company's website •
- Managing the company's advertisements on advertising sites.
- Execute content distribution strategies on social media platforms for the company.
- Plan and schedule future posts to maintain a consistent presence and interactivity on the platforms.
- Enforce community guidelines and terms of service to ensure compliance and maintain a respectful and safe online environment.
- Respond to user inquiries, comments, and messages in a timely and professional manner.
- Address and resolve customer complaints, concerns, or issues, providing helpful and accurate information.
- Engage with users through likes, shares, and comments to foster positive interactions and increase community engagement.
- Identify and report any spam, fake accounts, or malicious activities to mitigate risks and maintain platform integrity.
- Collaborate with the marketing and customer service teams to address user feedback, gather insights, and improve the overall user experience.
- Stay updated on social media trends, best practices, and platform-specific features to optimise content moderation and engagement strategies.
- Provide regular reports on community insights, key trends, and user feedback to relevant stakeholders.
Job Requirements
- Excellent Saudi dialect, spoken and written is preferred.
- Strong knowledge of major social media platforms and their functionalities.
- Excellent written and verbal communication skills.
- Ability to maintain professionalism, empathy, and a friendly tone in online interactions.
- Attention to detail to identify and address inappropriate content, spam, or abusive behaviour.
- Familiarity with social media management and moderation tools.
- Understanding of privacy and legal considerations related to social media content moderation.
- Ability to work independently and handle multiple tasks in a fast-paced environment.
- Flexibility to adapt to changing priorities and address urgent issues as needed. • Knowledge of branding and marketing principles is a plus.
- Experience in customer service or community management is beneficial
