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Social Media Moderator

Galaxy Consulting Solutions (G.C.S)
Nasr City, Cairo
Posted 2 months ago
349Applicants for1 open position
  • 30Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Monitor social media platforms (e.g., Facebook, Twitter, Instagram) for comments, messages, and mentions related to the company or brand.
  • Managing the company's website •
  • Managing the company's advertisements on advertising sites.
  • Execute content distribution strategies on social media platforms for the company.
  • Plan and schedule future posts to maintain a consistent presence and interactivity on the platforms.
  • Enforce community guidelines and terms of service to ensure compliance and maintain a respectful and safe online environment.
  • Respond to user inquiries, comments, and messages in a timely and professional manner.
  • Address and resolve customer complaints, concerns, or issues, providing helpful and accurate information.
  • Engage with users through likes, shares, and comments to foster positive interactions and increase community engagement.
  • Identify and report any spam, fake accounts, or malicious activities to mitigate risks and maintain platform integrity.
  • Collaborate with the marketing and customer service teams to address user feedback, gather insights, and improve the overall user experience.
  • Stay updated on social media trends, best practices, and platform-specific features to optimise content moderation and engagement strategies.
  • Provide regular reports on community insights, key trends, and user feedback to relevant stakeholders.

Job Requirements

  • Excellent Saudi dialect, spoken and written is preferred.
  • Strong knowledge of major social media platforms and their functionalities.
  • Excellent written and verbal communication skills.
  • Ability to maintain professionalism, empathy, and a friendly tone in online interactions.
  • Attention to detail to identify and address inappropriate content, spam, or abusive behaviour.
  • Familiarity with social media management and moderation tools.
  • Understanding of privacy and legal considerations related to social media content moderation.
  • Ability to work independently and handle multiple tasks in a fast-paced environment.
  • Flexibility to adapt to changing priorities and address urgent issues as needed. • Knowledge of branding and marketing principles is a plus.
  • Experience in customer service or community management is beneficial

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