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Job Description
- The Call Center Representative is responsible for the communications between the current and potential customers of the corporate clients and the service providers, Therefore; he must be able to deal with customers’ problems, complaints, and inquiries; and the job needs to be quick in dealing with computer programs to move between the different services provided by the company, and he also identifies the needs of the customers and clarify information that helps to maintain customers’ satisfaction.
Job Requirements
- The ability to work overnight shifts.
- The ability to work in rotational shifts.
- The ability to work on official holidays.
- Focus on customers and the ability to deal with different personalities.
- Telephone communication, verbal communication, and mastery of listening skills effectively proficiency.
- The ability to carry out multiple tasks and the ability to set priorities and manage time.
- Proficiency in the process of providing solutions appropriately to gain customer satisfaction.
- Being familiar with the country and the govern-orates' map and regions is preferred.
- Having the basics cars’ technical background is preferred.
- The ability to interact and communicate in English is preferred.
