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IT Service Specialist - Help Des...

Wadi Degla Group
Maadi, Cairo

IT Service Specialist - Help Desk

Maadi, CairoPosted 15 days ago
209Applicants for1 open position
  • 195Viewed
  • 194In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Installing and configuring computer hardware operating systems and applications.
  • Provide first level contact support for all IT related issues.
  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
  • Solving hardware or software faults4. Following diagrams and written instructions to repair a fault or set up a system.
  • Ask customers targeted questions to understand the root of the problem. 
  • Track computer system issues through to resolution, within agreed time limits. 
  • Proceed with clients through a series of actions, via phone, email or chat, until they have solved the technical issue. 
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting. 
  • Properly escalate unresolved issues to appropriate internal teams (e.g. infrastructure, developers) 
  •  Refer to internal database or external resources to provide accurate tech solutions. 

Job Requirements

  • Bachelor degree in Information Technology, Computer Science or communications engineering
  • Got MSCA, MCSE Technical Certifications (ITIL)
  • Technical Certifications (ITIL)
  • Good analytical skills
  • Good Interpersonal skills
  • High level of accuracy and focus
  • Multitasking and prioritization skills
  • Excellent written and verbal communication skills
  • Self-starter, resourceful, great problem solver

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JobsInstallation/Maintenance/RepairIT Service Specialist - Help Desk