Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Main Responsibilities:
- •Provide On-site support for technical issues via logged tickets, emails, or phones.
- •Provide physical support for any activities related to server maintenance, backup, and upgrades.
- •Deploy and manage storage devices and miscellaneous peripherals.
- •Manage Asset Tracking to reflect accurate data for new deployments, re-assignments, and returned equipment.
- •Support for AV equipment and handle video calls support.
- •Provide technical support for internal/external events such as annual meetings, Board meetings, trainings.
- •Manage external vendors.
- •Follow standard Onsite Support processes and procedures.
- •Perform hardware and software installations & updates.
- •Troubleshoot desktops, laptops, IP phones, printers and networks problem.
- •Handling appropriate escalations within the agreed service level of the requests.
- •Escalate issues or outages & unresolved problems to a higher level of support or the dedicated teams.
- •Provide essential online security advice and support
- •Following up on open tickets until closure.
- •Generate the daily required reports via the applications.
- •Keep company vision, mission, values and follow all policies and procedures.
- •Performs miscellaneous job-related duties as assigned.
- Additional task can be assigned at any time.
Job Requirements
Main Requirements:
Educational Background:
- BS degree in Information Technology, Computer Science or equivalent.
Technical Skills: : (knowledge, experiences, IT tools/software, languages)
- •Level of English: Good Level.
- •Experience in IT 2-years minimum
- •Expert in MS Windows 10 troubleshooting
- •Expert in knowledge of O365 troubleshooting
- •Expert in Hardware support
- •Good knowledge of Network basic troubleshooting.
Soft Skills
- •Excellent verbal & written communication
- •Excellent analytical skills to troubleshoot technical issues
- •Exceptional problem-solving skills.
- •Excellent organizational and time management skills.
- •Interpersonal & presentation skills.
