Job Details
Skills And Tools:
Job Description
Sutherland is a global business and digital transformation partner with expertise in artificial intelligence, automation, cloud engineering, and advanced analytics. With over 38,000 talented employees in 60+ global delivery centers, we work across various industries to drive digital transformation and deliver measurable results through innovative technologies and processes. Our focus on human expertise combined with artificial intelligence enables us to unlock new possibilities and create transformative outcomes for our clients.
Role Description:
This is a full-time on-site role for a Customer Service Representative at Sutherland's location in Cairo, Egypt. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience on a day-to-day basis.
Job Requirements
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution abilities
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
- Experience in a customer-facing role is preferred
- Graduates, Undergraduates with flexible attendance, Dropouts, and Gap Year Students
- Proficiency in English (B2 or C1 level)
- Willingness to work Night & Overnight Shifts
