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Job Description
- Managing daily operations of the help desk team.
- Managing and supporting a team of help desk specialists.
- Monitoring team performance and developing feedback reports for management.
- Analyzing the performance of Help Desk activities to identify any problem areas and fix them.
- Developing IT management policies and procedures.
- Communicating with clients and providing in-person and phone support, if required.
- Troubleshooting and resolving technical issues.
- Representing the team to other stakeholders.
- Helping to ensure that the service desk is constantly developing and improving.
Job Requirements
- Bachelor's degree in computer science, information technology, or a related field.
- At least two years of experience as a Help Desk Manager or in a technical support role.
- Strong technical background.
- Excellent analytical and troubleshooting skills.
- Ability to work under pressure.
- Excellent leadership and people management skills.
- Strong customer service skills.