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Front Office Receptionist

EpsilonAI
Nasr City, Cairo
Posted 2 years ago
241Applicants for1 open position
  • 22Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Receiving and processing customer requests
  • Answering calls from Customers
  • the successful candidate should be able to handle all customers inquiries received timely and professionally
  • Ensure customers satisfaction
  • Greet and welcome customers as soon as they arrive at the showroom (decency is needed)
  • Register all data related to the customers as per the template Understand the needs of customers and direct them to the appropriate person sales/customer service
  • Collect survey data of the customers at the showroom included in the survey form
  • Raise alarm if any survey gives an indication of customer dissatisfaction and make sure that it is directed to the right channels
  • answer, screen, and forward incoming phone/ mobile calls
  • Provide accurate information in person and via phone
  • Receive, sort, and distribute daily mails, deliveries (if any)
  • Ensure reception area is tidy and presentable with all necessary materials
  • Able to analyze the data collected through the reception

Job Requirements

  • Nasr City
  • Daily 8 work hours.
  • Excellent English language
  • Good command of using MS Office
  • Understanding customers' needs and identifying their problems.

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