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French Customer Service Agent

Centro CDX
Maadi, Cairo
Posted 2 months ago
6Applicants for1 open position
  • 6Viewed
  • 1In Consideration
  • 5Not Selected
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Job Details

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Job Description

  • Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
  • Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
  • Typically would not have sales goals/quotas.
  • Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
  • Work requires some judgment but is performed primarily according to standard procedures with close supervision
  • Provide responsive and competent customer support within a call center environment.
  • Ensure that all customer issues are resolved at the first instance.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
  • Deliver and exceed customer-specified service levels for handle time.
  • Learn, understand, retain and regularly update and demonstrate product/process knowledge.
  • Track, document and retrieve information in call tracking database.

Job Requirements

  • Fluent in French and English (B2)
  • Previous experience is a plus, but not a must.
  • Graduates preferred

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