IT Help Desk
Cairo, Egypt
IT Help Desk
Cairo, Egyptposted 1 month ago311Applicants for1 open position
- 57Viewed
- 16In Consideration
- 27Not Selected
Job Details
Experience Needed:
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Education Level:
Salary:
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Skills And Tools:
Job Description
- Customer Support: Provide real-time technical assistance via phone, email, and
remote tools to resolve software, hardware, and connectivity issues. - Troubleshooting: Diagnose and resolve IT-related problems, including
workstation issues, network connectivity, and application errors. - Ticketing & Documentation: Log all issues accurately in a helpdesk ticketing
system (e.g., Freshdesk, ServiceNow, JIRA) and track resolution progress. - User Account Management: Assist with Active Directory password resets, user
profile setups, and access requests. - Escalation & Collaboration: Work with Level 2/3 support teams for unresolved
issues and collaborate with other departments for effective troubleshooting. - Technical Knowledge Base: Contribute to and utilize internal knowledge base
documentation to enhance IT support efficiency - IT Security Compliance: Ensure adherence to IT security protocols, including
multi-factor authentication (MFA) and endpoint security policies.
Job Requirements
Qualifications
Education:
- High school diploma (Matric) or equivalent.
IT-related qualification preferred (e.g., Diploma in IT, Computer Science).
Certifications (Essential):
- CompTIA A+ certification (or equivalent) is required.
CompTIA N+ or ITIL Foundation certification is an advantage.
Technical Skills:
- Proficiency in Windows/macOS troubleshooting and basic networking knowledge
(IP, DNS, DHCP, VPN). - Experience with remote support tools (TeamViewer, AnyDesk, RDP).
- Familiarity with ticketing systems (e.g., Freshdesk, ServiceNow, JIRA)
Knowledge of Active Directory user management.
Soft Skills & Experience
- Minimum 1-2 years of IT helpdesk experience, preferably in a call centre
environment. - Excellent communication skills – ability to explain technical concepts to
non-technical users - Strong problem-solving skills and ability to work under pressure in a high-volume
support environment.
Other Requirements: - Own transport and a valid driver’s license (essential).
- Must be able to work rotational shifts in a 24/7 call centre environment.
