Chat Account ( B1 English Speake...

Etisalat Egypt -
6th of October, Giza

Chat Account ( B1 English Speaker)

Etisalat Egypt -
6th of October, Gizaposted 1 hour ago

1 open position

Be the First to Apply

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Provide real-time chat support to customers, addressing inquiries, issues, and requests efficiently and professionally.
Resolve customer concerns related to mobile, internet, and ICT services, ensuring high levels of satisfaction.
Document all customer interactions accurately in the system for future reference and quality assurance.
Collaborate with team members and other departments to resolve complex issues and escalate when necessary.
Maintain up-to-date knowledge of Etisalat Egypt’s products, services, promotions, and policies.
Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.
Identify recurring issues and provide feedback for process improvement.
Adhere to company guidelines, data privacy, and security protocols during all interactions.
Participate in ongoing training sessions to enhance product knowledge and customer service skills.
Support additional customer service channels (email, social media) as required.

Minimum B1 level proficiency in English, with strong written communication skills.
Excellent interpersonal skills and a customer-oriented mindset.
Ability to multitask and manage multiple chat conversations simultaneously.
Strong problem-solving abilities and attention to detail.
Familiarity with basic computer applications and chat support platforms.
Ability to work flexible shifts, including evenings, weekends, and holidays as needed.
Demonstrated ability to remain calm and professional under pressure.
Previous experience in customer service or chat support is an advantage.
Strong organizational and time management skills.
Commitment to maintaining confidentiality and data security.