Quality Engineer

1. Operations, Maintenance & After-Sales

• Establish and monitor performance systems for after-sales, maintenance, and service center operations to ensure efficiency and effectiveness.
• Follow up on service centers’ requests for spare parts, repairs, and technical support.
• Organize, supervise, and assign technicians and maintenance personnel to ensure optimal workload and service delivery.
• Ensure all maintenance and service activities comply with safety rules and company procedures.
• Track the usage of spare parts, components, and tools to avoid shortages and misuse.
• Monitor spare parts stock levels and generate purchase orders in a timely manner to guarantee availability.
• Calculate maintenance expenditures, prepare budgets, and estimate costs for service and repair activities.
• Utilize manpower, tools, time, and costs efficiently to maximize productivity and profitability.
• Set and implement a strategy to grow a profitable and sustainable maintenance and after-sales business.

1. Quality Management

• Ensure inspections are conducted at all stages (incoming, in-process, and outgoing) according to approved quality standards.
• Investigate quality issues and perform root cause analysis to prevent recurrence.
• Confirm and analyze customer quality complaints and coordinate with concerned departments to implement corrective and preventive actions.
• Ensure manufacturing and testing equipment and tools are properly maintained and calibrated to guarantee accurate inspection results.
• Update and improve quality guidelines and procedures to continuously enhance product and service quality.

1. Engineering Change & Process Control

• Ensure Engineering Change Notes (ECNs) are prepared, communicated, and implemented correctly and on time across all concerned departments.
• Follow up to ensure all changes are properly applied and reflected in operations and quality standards.

1. Reporting & Performance Monitoring

• Prepare and analyze reports for all incoming and outgoing tasks, maintenance activities, and quality results.
• Monitor department performance against KPIs related to cost, quality, delivery, and customer satisfaction.

1. Customer Satisfaction & Continuous Improvement

• Collect and analyze Voice of Customer (VOC) from service centers and end users.
• Develop and execute action plans to improve service quality, operational performance, and customer satisfaction.

Drive continuous improvement initiatives across after-sales, maintenance, and quality functions.