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Job Description
- Be the primary point of contact and build long-term relationships with customers.
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in a professional organization.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Monitor and analyze customers’ usage of our product.
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
- Conduct meetings with other functions to discuss project-related issues.
- Run regular meetings with the clients to discuss updates and set directions.
- Create and send monthly, quarterly and weekly reports to the clients.
Job Requirements
- 2-5 years of experience in communications, marketing, sales, account management, or customer success.
- Strong verbal and written communication, strategic planning, and project management skills.
- Experience in Advertising agency is highly preferable.
- Analytical and process-oriented mindset.
- Comfortable working across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
- Creativity is a must.
