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Job Description
As a Technical Customer Success Officer you will become the trusted product technical advisory of our clients and partners to identify key technical strategies that will unlock business value for clients and improve product usability, expand product adoption, increase customer satisfaction and loyalty.
What you will do
- Provide the first line of technical support for Softec clients and their users
- Use your technical and product expertise to leverage product value, product usage expansion and generate new use cases
- Identify key technical strategies that will unlock business value and a quick and agile delivery for clients
- Become an internal advocate of clients and partners and bring the voice of the customer into the rest of the organization
- Establish regular cadence to perform the client product health check to proactively identify improvements or issues on behalf of the customer
Job Requirements
Preferred Skills and Experience
- Experience in customer success, technical support, product management or operations role preferably at a software development company
- Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
- Hands-on experience with complex product integrations
- Hands-on experience with relational databases and data analysis
- Takes high degree of accountability and reliability over their work
- Can discuss technical subjects with Technical and non-technical audiences
- Technical knowledge of industry standard practices for implementing integrations (eg: file feeds, API, webhooks, IDS, etc.)
- Strong knowledge of computers and web technology
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Strong communication and organizational skills, ideally demonstrated through experience working directly with clients
- Bachelor's degree or higher in a CS, Computer Engineering, or a related discipline
