Job Details
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Job Description
Specific duties and responsibilities
Team management
- Manage & motivate a team of contract managers
- Set key performance indicators, clearly convey company objectives and initiatives to the team
- Set standards, grow and develop the commercial awareness of the team
- Constantly monitor performance, carry out appraisals and encourage feedback
- Have regular updates with the contracts managers, focusing on the key points to maximise revenue.
- Carry out pre- and post-business trip briefings, agree targets and analyse performance taking remedial action where required
Job Requirements
Product/Hotel Management
- Working within company aims, contribute to the product mix of territories within the remit, identifying and delivering key ‘must have’ hotels
- Represent Bookntrvl at senior level amongst key hotel chain and partners in the region, developing close commercial relationships
- Be fully conversant with key procurement requirements in the region (channel managers, connectivity etc)
- Report to Head office regularly on key issues and opportunities for the business
- Take ownership of commercial relationship with hotels, liaising closely with other depts. such as operations and key accounts as issues and opportunities arise.
Tasks
- Ensure continuity of product through timely contract renewals ensuring contracting trips are scheduled to hit targets for new and renewal hotels
- Regularly monitor competitor pricing and availability in line with demand, liaising with the yield team where relevant
- Advise on preferred partner hotels in the relevant destinations
- Ensure any standard/service level issues with suppliers are addressed and resolved as required
- Target workshops and trade shows, network to both to enhance the company's profile and to contract
- Register with relevant tourist boards and other associations to gain information and to increase company profile