Application Support Engineer

Application Support

• Understand the software application functionality and suggesting Process Improvements/ automation through utilizing the system features
• Providing front end support to application users in the organization.
• Monitoring application performance metrics.
• Establishing the root causes of application errors and communicate application vendor for 2nd line support.
• Manage Users Accounts on the system
• Ability to diagnose & address application issues
• Receive, track and resolve Users incidents and enhancements
• Create productive relationships with and between key stakeholders

Training

• Ensure that solution and application support documentation is maintained to the highest quality and accuracy
• Provide Regular Training on System as well as onboarding Training.

Identifying and Evaluate Technology Solutions

• This duty involves using one’s complex problem solving skills to brainstorm software solutions, and then work together in a small group to craft a pitch to present the idea to the company’s decision makers