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Job Description
Operations
- Assist with the management of daily operational activities.
- Assist with administrative tasks, such as making travel arrangements for trainers.
- Assist with project management by tracking progress, and resolving learners’ issues.
- Preparing and maintaining operations documents and reports.
Trainings and Events
- Coordinate learning and development activities for both online and in person across the business unit
- Compile training' materials.
- Maintain and update evaluation records for all L&D initiatives including; end of training evaluation, follow-ups, and check-in evaluations.
- Maintain an up-to-date training calendar and L&D datasheet at all times (dashboard).
- Coordinate and follow up with speakers, ambassadors, volunteers, etc.
- Help in the planning and organization of L&D events
- Handle trainers, speakers’ contracts and payments
- Attend trainings to help with the facilitation and management of training sessions
- Moderate orientation sessions for new batches and projects
Trainers Relations
- Assist in recruiting trainers through screening, phone-interviews, demos and handle handover process.
- Send acceptance and redirection emails.
- Check trainers’ availability and lock them.
- Submit the training’s feedback results to the trainers.
- Develop and update trainer’s database, internal tracking sheets and document their scores.
- Monitor and evaluate the trainers’ performance.
Vendors Relations
- Managing internal and external stakeholders’ relations.
- Follow up with external vendors on deadlines and deliverables
- Handle contracts and payments
Learning Management System (LMS)
- Become proficient on the LMS, with support from the LMS team, to administer sessions and courses.
- Produce ad hoc reports for the L&D team.
- Generate and share completion reports with the relevant stakeholders.
- Upload content on the LMS
- Communicate with the LMS service provider any technical issues which are facing the participants.
Job Requirements
- 1-3 years of experience in a similar role
- Previous experience in the Edtech field is preferable but not a must
- Excellent communication and people management skills.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office.
- Excellent English language skills
- Ability to multitask and prioritize.
- Self-starter with strong problem-solving skills.
- Able to travel when required
