Call Center Agent

Job Description: 

• Rotational Shift basis 8 hour including 1 hour break
• 1 day off per week

Duties and Responsibility : 

• Answering incoming calls in a timely manner.
• Provide customers with service in a friendly, confident and knowledgeable manner.
• Communicate with other departments all relevant customer inquiries if applicable.
• Identify and escalate issues to supervisors
• Upsell products and services
• Complete call logs and reports