Skills And Tools:
- Manage the LMS via tracking the reports received from the Power Campus, creating course modules, and assigning professors and students on Google Classroom using Google apps script.
- Support operations in the LMS, including account provisioning, access, and user permissions.
- Support users who have software-related queries in the LMS.
- Regularly compile, review, and process course enrollment data for students and faculty.
- Configure an LMS to support online, hybrid, and blended learning experiences.
- Analyze support case data to identify and prioritize root problems.
- Test and experiment with new features in the LMS.
- Create documentation for new features and updates.
- Work directly with students to resolve technical issues related to the LMS.
- Onboard new members to join ZC, using PowerShell and Google apps scripts such as staff, faculty, teaching assistants, research assistants, adjunct faculty, etc.
- Provide help desk support to students and faculty members.
- University degree, preferably with a technical background.
- Fluency in English.
- A minimum of 2 years of technical experience in learning management systems in general. Specific experience with Google Workspace and Apps Script is preferred.
- Experience working with faculty and students.
- Practical experience in software development and application scripts.
- Computer skills, including Google Workspace and Microsoft Office Suite.
- Skilled in analyzing and troubleshooting software and hardware user problems.
- Skilled in communicating technical information to non-technical end-users.
- Eager to learn and apply new technologies.
- Ability to train others to use specialized software.
- Good organizational and time-management skills.
- Strong interpersonal skills and the ability to work in teams.
- Excellent attention to detail.
- Problem-solving mindset.
- Good communication skills.
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