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IT Generalist

Intouch CX
Cairo, Egypt

IT Generalist

Cairo, EgyptPosted 26 days ago
47Applicants for1 open position
  • 9Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

As IT Generalist, You Will…

  • Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
  • Ensure workstations are functional (computer hardware peripherals/components) 
  • Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)
  • Verify application results, conduct system audits
  • Be accountable for tracking and organization of physical hardware and other IT assets
  • Develop and manage organizational and IT standards
  • Maintain cleanliness and organization of the IT department and stations
  • Engage with internal and external clients providing updates and  solutions, as well as  ensuring compliance relating to all IT components 
  • Provide generalized IT support as required
  • Interpret service delivery key metrics to problem solve
  • Complete projects by coordinating resources and timetables with others
  • Verify application results by conducting system audits of technologies implemented
  • Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
  • Maintain quality service by establishing and enforcing organization standards
  • Provide support for the entire IT department and company as needed

Job Requirements

As IT Generalist, You Have…

  • University degree in computer science or related field
  • From 1 to 3 years experience in IT desktop Support
  • Previous experience with ChromeOS devices is preferred
  • Adaptability to learn a variety of software programs
  • The ability to multitask and self-manage your work day is crucial
  • Ability to work in a fast paced and time sensitive environment
  • Excellent time and project management skills
  • Strong customer relations & presentation skills
  • Excellent communication and presentation skills, with a strong attention to detail
  • Strong analytical and customer service skills, and ability to work independently and as part of a team
  • A highly resourceful, proactive, and reliable attitude
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds


Please do share your CV if Interested: Brawny Sam Karzee +917659852615

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