Skills And Tools:
- Assisting customers with technical issues or
questions relating to computer hardware or software devices.
- Install and configure computer hardware operating
systems and applications.
- Monitor and maintain computer systems and networks
Communicate with staff or clients through a series of
actions, either face-to-face or over the phone, to help set up
systems or resolve issues.
- Troubleshoot system and network problems, diagnose and
solve hardware or software faults.
- Provide support, including procedural documentation and
- Follow diagrams and written instructions to repair a fault or
set up a system.
- Set up new users' accounts and profiles and deal with
- Respond within agreed time limits to call-outs.
- Work continuously on a task until completion (or referral to
third parties, if appropriate)
- Bachelor's degree Computer Science.
- 1-5 years in relevant experience.
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