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Senior IT Operation Specialist

e Aswaaq Misr
6th of October, Giza

Senior IT Operation Specialist

6th of October, GizaPosted 1 month ago
125Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Resolve issues escalated by Contact Center and different reported Channels
  • Provide support and guidance to stakeholders via help desk
  • Provide 1st level of Support.
  • Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
  • Co-develop IT policies and practices
  • Work closely with a multidisciplinary team (Backend developers, Development manager, QA engineer, Product Owners) oriented to continuous delivery
  • Work across the entire product life cycle: concept, design, development, deployment, testing, release, support
  • Construct and verify (unit test) software components to meet design specifications
  • Follow up regular upgrades for all software/hardware and applications.   
  • Installation for all new software and application for external/ internal projects 
  • Low level design and Solution documentation for internal and external projects. 
  • Perform new services POC for internal customers
  • Participate in service failover testing.   
  • Manage and document system configurations.
  • Integration of user-facing elements developed by front-end developers
  • Rapidly fix bugs and solve problems
  • Monitor network infrastructure and systems functionality.

Job Requirements

  • BSc/BA in Computer Science, IT or relevant field
  • Very good command in English language speaking and writing.
  • Experience with system installation, configuration and analysis
  • Thorough knowledge of networks and cloud computing
  • Ability to manage multiple projects
  • Outstanding communication skills
  • Problem-solving aptitude

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JobsIT/Software DevelopmentSenior IT Operation Specialist