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Customer Service Representative

Med Right for medical se... - Maadi, Cairo

Customer Service Representative

Med Right for medical services - Maadi, CairoPosted 2 months ago
55Applicants for2 open positions
  • 19Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Maintain beneficiary , client , provider or any caller ‘s satisfaction
  • Survey for beneficiary satisfaction regarding the service provided from the medical network
  • Follow up any complaints raised within call and feed the caller back
  • Raising flag for any suspicious cases, double added beneficiary , ……
  • Monitor real time and calls on queue via shift responsible.
  • Call back the unreached callers from IVR and make sure to solve their inquiries
  • Send to internal departments in case of beneficiary limit issue or any other related department according to the caller complaint or issue
  • Handling customer inquiries within calls.
  • Try to handle the customer complaints after referring to provider, in case failed to handle his complaint refer the complaint to the provider relationship officer.
  • Refer back to CRO in case some benefits not updated on system for specific beneficiary
  • Follow up any exception cases from the CRO in case the beneficiary called such as exceeding the limit on debt note from the client.

Job Requirements

  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Talking to others to convey information effectively
  • Service Orientation: Actively looking for ways to help people.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Time management.

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