Job Details
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Job Description
- The successful candidate will be responsible for placing outbound telesales for various call campaigns.
- You must have a commitment to customer satisfaction and an ability to make quick and accurate decisions. In this role, you will also be responsible for making outbound telesales calls using a call list and adhering to campaign processes and procedures.
ROLE AND RESPONSIBILITIES
- Make outbound telesales calls as per a call list using a contact management system.
- Explain the product features (Softwares) and benefits and convince the customer to buy and/or subscribe.
- Successfully overcome customer objections.
- Achieve daily, weekly, and monthly targets on sales performance and quality.
- Motivate self to keep up to date with knowledge of our products, pricing, promotions and procedures.
- Ensure adherence to Data Privacy of customer information .
- Maximize revenue opportunities by offering replacement options and cross selling products .
- Adhere to documented processes and procedures, whilst taking customer satisfaction into account.
- Communicate issues identified to Manager to minimize operational failures.
- Escalate interactions to management as appropriate.
- Take full accountability for First Contact Resolution.
- Adhere to all role specific processes, procedures, scripts, and guidelines ability to sit for long duration at a desk on the phone wearing a headset
Job Requirements
- Excellent in English is a must.
- Graduates or gap year Only.
- Weekends are fixed Friday &Saturday
- Benefits:
- Medical insurance
- Office Hours 8 a.m to 5 p.m
- Sales & Negotiation skills.
- Positive attitude and ability to work in a target driven environment.