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Outbound Telesales Agent - Excellent English Speaker

Raya Customer Experience
Maadi, Cairo
Posted 3 years ago
39Applicants for26 open positions
  • 27Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

 

  • The successful candidate will be responsible for placing outbound telesales for various call campaigns.
  • You must have a commitment to customer satisfaction and an ability to make quick and accurate decisions. In this role, you will also be responsible for making outbound telesales calls using a call list and adhering to campaign processes and procedures.

ROLE AND RESPONSIBILITIES

  • Make outbound telesales calls as per a call list using a contact management system.
  • Explain the product features (Softwares) and benefits and convince the customer to buy and/or subscribe.
  • Successfully overcome customer objections.
  • Achieve daily, weekly, and monthly targets on sales performance and quality.
  • Motivate self to keep up to date with knowledge of our products, pricing, promotions and procedures.
  • Ensure adherence to Data Privacy of customer information .
  • Maximize revenue opportunities by offering replacement options and cross selling products .
  • Adhere to documented processes and procedures, whilst taking customer satisfaction into account.
  • Communicate issues identified to Manager to minimize operational failures.
  • Escalate interactions to management as appropriate.
  • Take full accountability for First Contact Resolution.
  • Adhere to all role specific processes, procedures, scripts, and guidelines ability to sit for long duration at a desk on the phone wearing a headset

Job Requirements

  • Excellent in English is a must.
  • Graduates or gap year Only. 
  • Weekends are fixed Friday &Saturday
  • Benefits:
  • Medical insurance
  • Office Hours 8 a.m to 5 p.m
  • Sales & Negotiation skills.
  • Positive attitude and ability to work in a target driven environment.

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