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Job Description
- You will work for a leading digital bank in the European market, for independent managers and SMEs - a company that offers the best banking experience in terms of technology and customer experience.
- Your mission is to create enthusiasm around Qonto's services and to solve with precision and efficiency the emerging problems that customers may face. You will guarantee excellent service standards and maintain a high level of customer satisfaction while enjoying every day at work.
What you'll do at Webhelp
As a Customer Advisor, you will:
- Analyze customer requests and expectations and respond to them based on their needs and circumstances
- Use and master the tools and procedures provided by Qonto to deliver a customer-centric approach with a strong focus on problem solving in each of your interactions
- Manage multichannel interactions (voice, back-office and chat) on different lines (Customer Service, Integration)
- Help create a brand engagement for Qonto
- Promote positive results within your team as well as a memorable customer experience
- Receive and bring feedback openly to your team
- Follow the company's communication procedures, guidelines and policies
Job Requirements
- Advanced Level/Proficient Italian
- Excellent English
- Excellent communication skills coupled with empathy and team spirit
- Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
- Previous experience in Customer Service is a plus
