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Sales Buzz Specialist - Applicat...

Zeina Group
Sheikh Zayed, Giza

Sales Buzz Specialist - Application Specialist

Sheikh Zayed, GizaPosted 16 days ago
27Applicants for1 open position
  • 7Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Report, respond and resolve issues, customer requests, and problems.
  • Ensuring the integration of all systems components; e.g. procedures, databases, policies,
    software, and hardware.
  • Assuring software and systems quality and functionality.
  • Writing and maintaining documentation.
  • Monitoring systems resources including performance, capacity, availability, and recover
    ability.
  • Ensuring systems availability, functionality, integrity, and efficiency.
  • Maintaining systems configuration.
  • Diagnosing and resolving problems in response to a customer reported incidents whenever
    possible.
  • Maintaining problem tracking and resolution databases.
  • Providing particular training for all End users.
  • Applying customer support policies, procedures, and standards.
  • Identify and resolve issues and problems whenever possible.
  • Assist in Implementation and testing of the sales force automation system (i.e. sales Buzz).
  • Execute all promotions plans in retail applications.
  • Providing assistance and support to all users of business applications, responding to their
    queries and requests within company policies and procedures.
  • Provide daily assistance, help-desk support and first-level troubleshooting and problem
    solving to internal business applications (sales buzz system).
  • Creates queries and reports for providing timely and accurate information to users.
    Act as an escalation point if needed and solve application incidents.
  • Continuously monitor the various incidents related to the Sales Force Automation
    applications.
  • Carry on all routine tasks that assure proper and healthy application utilization.
  • Stand accountable for bug fixes and small enhancements.
  • Providing user/customer training.
  • Install, configure, upgrade, and troubleshoot software components;
  • Assure users have the right access to the authorized applications/modules on regular basis.
  • Report any miss using for responsibilities or user access to applications.
  • Report any issues in the infrastructure that serves the applications under his supervision.

Job Requirements

  • Bachelor's degree in computer science or any relevant study.
  •  +3 years IT Applications experience in Supporting sales cycle.
  •  Customer Oriented preferred to deal with the sales team.
  •  Good experience in MS SQL database (2008.,2010,2012).
  •  Supporting Sales Buzz application is Must” at least Two years”.
  •  Knowledge of data warehousing is a must (power BI or tableau).
  •  Knowledge of SAP ERP is a plus.
  •  Familiar with crystal reports is a must.
  •  Knowledge of the sales distribution cycle is a plus.
  •  Knowledge of basic accounting concepts is a plus.
  •  Excellent analytical & problem-solving skills.
  •  Multitasks efficiently in a timely manner.
  •  Hard worker and able to work under stress.
  •  Good command of English language skills.
     

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