Process Improvement Manager

• Set Unit strategy and objectives to ensure that it supports the achievement of organizational objectives 
•  Guide the Section towards its strategic objectives and report to management on initiatives as per the annual plan 
•  Develop operational plans/initiatives to implement agreed strategies/objectives/policies, ensuring that resources are in place to enable meeting the aforementioned 
•  Provide input to management on performance of quality management initiatives across the organization through the submittal of detailed reports and analysis  
•  Review QMS templates update needs and provide recommendations as necessary 

Key Accountabilities

• Develop and manage company-wide documentation to ensure standardization of TMG policies, processes, and business forms taking into consideration the established quality standards and best practices  
• Define and update Key Performance indicators (KPI’s), service level agreements and records for processes based on best practices to measure performance of operations in coordination with Process Improvement section . 
•  Analyze internal and external Quality Audit results or and process performance measurements to discover areas of improvement 
• Plan, prioritize, and monitor implementation of process improvement initiatives in coordination with process owners and activity managers as per business priorities and in line with Quality objectives to enhance the QMS on a continual basis 
•  Identify and implement improvement initiatives based on analysis of satisfaction survey results to enhance customer satisfaction / Compliant Survey .