IT Coordinator

Job Description

• Provide fast and useful technical assistance on computer systems.
• Responsible for providing technical assistance and support related to computer systems, hardware, or software. 
  Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
• Answer queries on basic technical issues and offer advice to solve them.
• An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
• They must also be customer-oriented and patient to deal with difficult customers.
• The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to     computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.