CS Training Specialist
Maadi, Cairoposted 8 months agoJob Details
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Job Description
We are looking for a dynamic CS Training Specialist to join our vivo Egypt family! You will be the backbone of our Contact Center, ensuring our team is well-trained and our knowledge base is always up-to-date.
Main Responsibilities:
- Design and deliver onboarding and continuous training for contact center employees.
- Identify performance gaps and implement Performance Improvement Plans (PIP).
- Maintain and update the Contact Center Knowledge Base (KB) daily to ensure accuracy.
- Translate and localize global business knowledge into clear, local interaction logic.
- Provide technical support and answer business-related queries for the team.
- Monitor team learning progress through regular assessments and exams.
Job Requirements
- Education: Bachelor’s degree in any field.
- Experience: At least 1 year in the Contact Center industry (Training or KM experience is a plus).
- Languages: Excellent command of English (Both written and spoken). Chinese proficiency is a strong advantage.
- Skills: Strong logical thinking, excellent communication, and presentation skills.
- Tech Savvy: Proficient in MS Office and familiar with Knowledge Base systems.
- Attributes: Highly organized, detail-oriented, and able to adapt to a fast-paced environment.
