IT Help Desk
Khobar, Saudi ArabiaPosted 3 months ago317Applicants for1 open position
- 41Viewed
- 9In Consideration
- 4Not Selected
Job Details
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Job Description
- Serve as the first point of contact for employees seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by employees
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT matters
- Record events and problems and their resolution in log
- Network Administration: Install, configure, and maintain network hardware, software and infrastructure
- Desktop Support: Troubleshoot and resolve hardware/software issues for end-users.
- Cybersecurity: Implement and maintain security measures (antivirus, firewalls, access controls)
- Help Desk: Provide timely technical support via phone, email or in-person.
- Suggest and implement improvements in related tools and equipment
- Manage any issues on the system and track on till ensuring issue resolution.
- Monitor and control business quality and adherence to any obligatory requirements
- Monitor the team in implementing the inventory tracking system.
- Manage the team performance to optimize inventory control procedures.
- Develop the team to be able to examine the levels of supplies and raw material to determine shortages.
- Manage the team to prepare detailed reports on inventory operations, stock levels, and adjustments.
- Monitor the team to evaluate new inventory to ensure readiness for shipment.
- Ensure with the team to order new supplies to avoid inefficiencies or excessive surplus.
- Review reports which analyse different suppliers to obtain the best cost-effective deals
- Arrange GSO GCTS certificates.
Job Requirements
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
