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Job Description
- Assist customer's inquiries and follow-up it until solved done
- Train and follow-up new customers according to the training plan
- Register customers’ data and inquiries via notion system
- Design and archive customers’ reports
- Create and edit knowledge base articles and videos related to the company's products and services
- Provide suggestions reports to improve and develop the company's products and services
- Analyze customers inquiries and Troubleshooting bugs and errors and provide suggest to avoid repeating it
- Set Training plan of new customers and Follow-up the training new customers
- Follow-up with customers and record their suggestions and quality reports
- Set test cases plan with valid and invalid data for all company's products and services
- Testing company's products and services according to the test cases plan
- Recording programming requests and bugs tickets via the Jira system then follow-up and check it until solved done
Job Requirements
Qualifications :
- Bachelor Degree or College Diploma in information technology a relevant field preferred
- Two Years plus experience in a Technical Support role
- Excellent communicator ; communication skills both oral and written
- Strong Troubleshooting issues, Support, and Problem Solving
- Strong analytical skills to investigate and resolve customer support inquiries and problems
- Able to multitask efficiently under time pressure
- Able to work with cutting edge technology and assimilate information rapidly
- Good understanding of Networking
- Good understanding of Windows Operating System settings
- Good understanding of Microsoft Office System
- Good understanding of set driver and setting for printer, scanner, barcode reader, passport reader machine, and other device related to work and connected to clients pc
