Customer Experience Specialist
Mrsool -
Maadi, CairoPosted 3 years ago199Applicants for3 open positions
- 13Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Responsible for delivering excellent customer service and managing the needs of our customers and couriers through our communication channels (phone, email & Whatsapp).
- Professionally handle a high volume of inquiries.
- Responsible for customer compensations.
- Accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Communicate to Team Leaders and (or) Manager.
- Perform office-based administrative duties whenever required.
- Take ownership of issues and concerns of customers, including operational issues, pricing/invoice queries, etc.
- Create reports as requested by the direct manager.
- Perform related duties as required to support the mission and function of the department.
Job Requirements
- 0-1 Year of experience as customer support/ customer experience
- Excellent communication and presentation skills.
- Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
- Very Good English.
- Must demonstrate a high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
