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Job Description
- Answering incoming customer calls and respond to customer emails
- Managing customer inquiries and complaints
- Providing information about the products or services offered by the company
- Identifying and escalating priority issues to appropriate channels
- Maintaining accurate records of customer accounts
- Meeting daily targets of call volume and quality assurance standards
Job Requirements
- Proven experience as call center
- Experience in customer service is essential
- Working knowledge of MS Office
- Tech savvy with knowledge of telephone equipment and relevant computer programs
- Knowledge of performance evaluation procedures
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
