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Call Center Agent

Bourj Alarab, Alexandria

Call Center Agent

Bourj Alarab, Alexandria
Posted 22 days ago
139Applicants for1 open position
  • 94Viewed
  • 11In Consideration
  • 74Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Answering incoming customer calls and respond to customer emails
  • Managing customer inquiries and complaints
  • Providing information about the products or services offered by the company
  • Identifying and escalating priority issues to appropriate channels
  • Maintaining accurate records of customer accounts
  • Meeting daily targets of call volume and quality assurance standards

Job Requirements

  • Proven experience as call center 
  • Experience in customer service is essential
  • Working knowledge of MS Office
  • Tech savvy with knowledge of telephone equipment and relevant computer programs
  • Knowledge of performance evaluation procedures
  • Outstanding communication and negotiation abilities
  • A results-oriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure

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