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Job Description
- Handle holiday packages for groups and individuals.
- Handle tailor-made requests.
- Preparing quotations and itineraries.
- Handle arrangements for Tickets, transportation, accommodation, tours, and activities.
- Interact with clients over the Phone, E-mail.
- Dealing with customer queries, and complaints, and making alternative arrangements for customers.
- Evaluating customers' holidays, issuing appropriate feedback forms, and assuring client satisfaction.
- Planning clients' incoming tours, taking care of their requirements concerning the place of interest, mode of transport preferred, period of stay, the budget allocated, and other activities to be performed at the location, and providing customized services as per the requirements of each client.
- Identify and evaluate various options available for traveling and accommodation –In collaboration with the ticketing and contracting executive -and formulate the final quotation to the client.
- Arranging the tour, confirming customer names with airlines/hotels, and finalizing the tour program. If required, the tour operator might visit the location to make sure the client will be enjoying the best quality service.
- Perfect coordination with the tour leaders, transportation head, and tour guides to ensure that the client does not face any snags in the tour and all glitches are avoided
- Handle any unexpected situation that might arise in such a manner that the goodwill of the services offered is maintained.
- Prepare regular reports explaining and analyzing the work status quo and using market research information to guide decisions
- Investigating clients’ favorable future trends in tourism and offering recommendations to top management.
- Prepare commercial invoices for the client and the accounting
- Handling invoices and issuing vouchers.
Job Requirements
- Excellent in English and Arabic languages speaking and writing
- Knowledge of key holiday destinations.
- Male (required).
- Excellent communication skills.
- Bachelor's degree or equivalent.
- Excellent time management skills.
- Work under pressure
- Very Good expertise in Microsoft Outlook and Office programs.
- Minimum 1 year of experience as a tour operator in the field.
- Customer focus attitude
