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IT Help Desk Specialist

Almosafer
Mohandessin, Giza
Posted 2 years ago
336Applicants for1 open position
  • 141Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Install and configure computer hardware operating systems and applications.
  • Monitor and maintain computer systems and networks.
  • Talk to staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Replace parts as required.
  • Provide support, including procedural documentation and relevant reports.
  • Follow diagrams and written instructions to repair a fault or set up a system.
  • Support the roll-out of new applications.
  • Set up new users' accounts and profiles and deal with password issues.
  • Respond within agreed time limits to call-outs.
  • Work continuously on a task until completion (or referral to third parties, if appropriate).
  • Priorities and managing many open cases at one time.
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers.
  • Test and evaluate new technology.
  • Conduct electrical safety checks on computer equipment.

Job Requirements

  • Experience working on ERP (SAP) projects with multiple stakeholders including business requirements gathering, product configuration, and customization.
  • Required university degree in IT-related field.
  • Minimum 1 year of experience.
  • General knowledge of IT infrastructure
  • Has a broad understanding of end-to-end business processors like scheduling preventive maintenance, corrective maintenance, and trouble ticket handling
  • ITIL qualification is preferable
  • MCSA certificate is preferred
  • Very good in English (read/write)

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