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Technical Support Engineer

Al Rabat
Nasr City, Cairo
Posted 11 months ago
172Applicants for3 open positions
  • 62Viewed
  • 21In Consideration
  • 13Not Selected
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Job Details

Experience Needed:
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Job Description

  • Working with employees to identify computer problems and advising on the solution.
  • Manage daily operations of the IT department.
  • Protect and secure data storage and other necessary means.
  • Assist with the installation of new hardware and software and help train employees on it.
  • answering phone calls and assessing any technical queries that arise.
  • responsible for troubleshooting any problems in the most efficient way possible.
  • test new products, run regular maintenance checks and keep up-to-date with information security issues.
  • Provides support for WAN and LAN network connectivity or related network issues for the user community.
  • Analyzes network activity and network problems to discover and prevent systematic errors.
  • Provides support for fingerprint machines and attendance systems.
  • Provide support for security and admin system.
  • Provide IT technical support for local and remote users.
  • Perform installation, configuration and troubleshooting of Hardware, Software and LAN infrastructure.
  • Act as the first line of support for security applications including VPN & Antivirus.
  • Troubleshoot the network services (printing, email service and Internet access, file sharing).
  • Ensure timely resolution of all first level problems with minimum supervision.
  • Back-up and restore users’ files and devices configuration.
  • Ensure accurate allocation of information technology assets.
  • Apply the application of all IT policies and regulations.

Job Requirements

  • Bachelor of Computer Science or equivalent
  • Basic network troubleshooting is a must
  • Microsoft Office skills (Outlook, Word, Excel…) is a must
  • 2-4 years of experience.
  • Availability to work on sites in/outside.
  • CCNA is preferable.

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