Senior Service Advisor
AL SHAL -
Shorouk City, Cairo
Job Details
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Job Description
- Supervise and lead the Service Advisors to ensure efficient and professional workshop operations.
- Oversee daily Service Center activities, including dignostics, communicting the overall price with customer and managing the spare parts preparation and/or procurement as per vehicle needs
- Develop and implement standard operating procedures for the reception area to enhance service quality.
- Monitor and evaluate team performance, providing coaching, training, and feedback as needed.
- Handle escalated customer inquiries and resolve issues promptly to ensure high levels of satisfaction.
- Coordinate with other departments to facilitate smooth communication and workflow.
- Maintain accurate records of customer logs, appointments, and customer interactions.
- Ensure the reception area is always presentable, organized, and equipped with necessary materials.
- Prepare regular reports on reception operations, customer feedback, and team performance.
- Promote a positive and welcoming atmosphere that reflects the company’s values and service standards.
Job Requirements
- Bachelor’s degree in Automotive Mechanics or relevant discipline, with automotive experience
- 4 to 6 years of experience as a Service Advisor , evolving into a supervisory role.
- Proven ability to lead and motivate a team in a fast-paced environment.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent verbal and written communication skills.
- Demonstrated problem-solving abilities and conflict resolution skills.
- Proficiency in MS Office Suite and front desk management software.
- Ability to maintain professionalism and composure under pressure.
- Strong customer service orientation and interpersonal skills.
- Flexibility to work full-time, onsite, and adapt to changing business needs.
