Access insights about COVID 19 impact on employment and youth employability in Egypt.
Download Report
Browse Jobs
LoginJoin NowEmployer?

Customer Experience and Client R...

Centro CDX
Maadi, Cairo

Customer Experience and Client Relation Supervisor

Maadi, CairoPosted 2 months ago
95Applicants for1 open position
  • 9Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Conduct customer needs/experience research to implement best practice methods and tools
  • Review existing touchpoints with customers and identifying gaps and areas of improvement
  • Design and improve customer experience and journey map before, during and after conversion
  • Design and improve customer feedback gathering process and communicate with different departments to incorporate customers feedback in the process
  • Design and launch customer loyalty programs
  • Create and manage project plan to ensure efficient and quality implementation of department processes
  • Drive customer retention, reduce churn, and increase customer satisfaction and engagement levels
  • Establish monitoring process to ensure achievement of department objectives
  • Reporting and analyzing department results 

Job Requirements

  • 2 years of experience with customer experience design or similar roles
  • Fluent in English (B2/C1)
  • Data-driven mindset
  • Excellent communication skills
  • Relationship building
  • Customer-centric attitude
  • Project management skills

Featured Jobs

Similar Jobs

Search other opportunities
Loading interface...
JobsCustomer Service/SupportCustomer Experience and Client Relation ...