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Job Description
Responsibilities:
- The Assistant Chief Concierge is required at all times to set a high example in regards to punctuality, appearance, attitude, leadership, guest relations, observance of Hotel Policies and Procedures, loyalty to management and interdepartmental cooperation.
- To attend to guest needs and requirements, by liaising with other operational departments and to assist them in itinerary planning and suggestion of activities.
- To supervise the day-to-day collection and delivery of luggage ensuring that a speedy and efficient service is provided to all guests and patrons of the Hotel.
- To instruct the Bell Captain and supervisor the daily operation.
- To assist in maintaining and developing agreed standards within Concierge Department and to attend all Front Office meetings, training sessions/program that are requested by the Hotel’s Management.
- To assist in the conducting of annual performance evaluations.
- To have a full working knowledge and capability to supervise, train, correct and demonstrate all duties and tasks in the assigned place of work according to the standard operating procedures.
- To assign responsibilities to staff members, implementing multi-tasking and periodic performance checks.
- To assist in planning the weekly working schedules to ensure that the outlets are adequately staffed to handle the levels of business.
- Assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
- Any other duties, which may be assigned to you from time to time as directed by Chief Concierge