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Business Intelligence Specialist

Cairo Three A Poultry
New Cairo, Cairo
Posted 1 year ago
103Applicants for2 open positions
  • 84Viewed
  • 13In Consideration
  • 65Not Selected
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Job Details

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Job Description

  • Report, respond and resolve issues, customer requests, and problems.
  • Ensuring the integration of all systems components; e.g. procedures, databases, policies, software, and hardware.
  • Assuring software and systems quality and functionality.
  • Writing and maintaining documentation.
  • Monitoring systems resources including performance, capacity, availability, and recover ability.
  • Ensuring systems availability, functionality, integrity, and efficiency.
  • Maintaining systems configuration.
  • Diagnosing and resolving problems in response to a customer reported incidents whenever possible.
  • Maintaining problem tracking and resolution databases.
  • Providing particular training for all End users.
  • Applying customer support policies, procedures, and standards.
  • Identify and resolve issues and problems whenever possible.
  • Assist in Implementation and testing of the sales force automation system (i.e. sales Buzz).
  • Execute all promotions plans in retail applications.
  • Providing assistance and support to all users of business applications, responding to their queries and requests within company policies and procedures.
  • Provide daily assistance, help-desk support and first-level troubleshooting and problem solving to internal business applications (sales buzz system).
  • Creates queries and reports for providing timely and accurate information to users.
  • Act as an escalation point if needed and solve application incidents.
  • Continuously monitor the various incidents related to the Sales Force Automation applications.
  • Carry on all routine tasks that assure proper and healthy application utilization.
  • Stand accountable for bug fixes and small enhancements.
  • Providing user/customer training.
  • Install, configure, upgrade, and troubleshoot software components;
  • Assure users have the right access to the authorized applications/modules on regular basis.
  • Report any miss using for responsibilities or user access to applications.
  • Report any issues in the infrastructure that serves the applications under his supervision.

Job Requirements

  • Bachelor's degree in computer science or any relevant study.
  • +3 years IT Applications experience in supporting sales cycle.
  • Customer Oriented preferred to deal with the sales team.
  • Good experience in MS SQL database (2008. 2010, 2012).
  • Supporting Sales Buzz application is Must” at least Two years”.
  • Knowledge of data warehousing is a  must (power BI or tableau).
  • Knowledge of SAP-oracle  ERP is a plus.
  • Familiar with crystal reports is a   must.
  • Knowledge of the sales distribution cycle is a plus.
  • Knowledge of basic accounting concepts is a plus.
  • Excellent analytical & problem-solving skills.
  • Multitasks efficiently in a timely manner.
  • Hard worker and able to work under stress.
  • Good command of English language skills.

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