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Job Description
- Identify opportunities to add value beyond taking the call to relevant business areas (e.g., sales, marketing, product development, etc.)
- Check daily on the process are to complying the policies.
- Ensure that all relevant communications, records, and data are updated and recorded.
- Help the supervisor in designing the work schedules and maintain appropriate staffing levels including shift patterns and the number of staff required to meet demand.
- Communicate with the Supervisor regarding any salary changes, promotions, transfers, and disciplines
- Ensure that Exclusive Doctors are being better promoted.
- Ensure advising clients on products and services available; using the doctor's expertise present in the team Implement the technical specifications, productivity, quality, and customer-service standards.
- Handle the advertisement of new updates
- Attend the Visiting Doctors meeting to stand on the new updates.
- Help in preparing the call scripts and making sure its implemented
- Mentor agents with script modifications.
- Receive and perform regular quality assurance checks, and ensure emergency calls over the clock.
- Prepare performance reports for the agents by collecting, analyzing, and summarizing data and trends in order to communicate it to the supervisor.
- Review the performance of each Agent at the departmental objectives discussion appraisal
- Coach, motivate, and evaluate the agents
- Provide call center personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently.
- Handle the cancellation and modification for upcoming Clinics
- Handle online bookings.
- Build an outstanding service experience through a good understanding of clinic operations and procedures.
- Establish effective communication between him/ her and his / her peers in order to accomplish the Departments goals.
Job Requirements
- Must be EX Dermatology and Cosmetology Field.(important)
- Excellent To Fluent English Level .
- Work Located In Maadi
- Social And Medical Insurance are Provided.
- Excellent orientation towards Customers’ expectations.
- Good level of commitment, accuracy, and urgency.
- Excellent capability to effectively meeting deadlines.
- Excellent Compliance with the company’s policies
- Highly Customer-oriented
- Strong knowledge of Microsoft office.
- Good command of English
- Expert interactive communication skills, both verbally and written
- Good leadership, decision-making, and problem-solving skills.
- Strong negotiation and persuasion skills.
- Expert ability to work under continuous stress
- Good ability to identify, define, analyze, and prioritize problems and situations, and develop appropriate solutions.
