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Job Description
- Demonstrates effective, clear, and professional oral communication skills with good writing skills.
- Understands the main functions of the company’s systems: ERPs, Web systems, Mobile Apps, etc.
- Provides prompt and efficient service to Ultimate Solution clients and Merchants including the appropriate escalation of clients’ issues
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Job Requirements
- Proficient command of both Arabic and English language
- Excellent phone etiquette and verbal communication skills with active listening.
- Detail-oriented person
- Excellent multi-tasking, scheduling, and time management skills.
- Ability to express complex technical concepts / terminologies in clear, concise, and natural language to clients.
- Basic technical knowledge is required (Computers, Internet, and MS office).
- Demonstrates effective communication, professional, and teamwork attitude.
- Excellent performance record, particularly with regard to quality and productivity
- English (Good ~~ Very Good)
