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Job Description
Moderators are responsible for the facilitation, review, and guidance of a discussion or a debate and its related interactions. Moderators use a standard or guideline to ensure that all the content shared during a discussion or debate is appropriate and adheres to the organization's rules.
- Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
- Maintain the Moderation Guidelines and ensure they are up to date
- Service Community Admin accounts, processing emails and complaints, escalating when necessary
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
- Produce reports on relevant moderation statistics, issues and outcomes
- Regularly feedback insights gained from community moderation into the Social Media team
- Monitor all industry and company information and news to anticipate potential issues
Job Requirements
- Good command of English language both written and spoken.
- Ability to work on switched shifts 24/7.
- An eager desire to learn the business within an emerging, competitive, and rapidly growing industry.
- Proactive and energetic.
- Good communication skills.
- Good writing skills.
